How to solve Condor XC-Mini Plus”Cut Fail,13” issue?

Key Cutting Machine

One customer gave feedback that the Xhorse Condor XC-Mini Plus display “Cut Fail, 13 (Drill detected) (X=-8911, Y=-3001, Z=9424)” error when he was trying to cut keys. He attached an image and asked for help.
how-to-solve-condor-xc-mini-plus-cut fail-13-issue (1)

Xhorse engineer reply:
Please cleaning iron scraps as positions marked in red arrows.
how-to-solve-condor-xc-mini-plus-cut fail-13-issue (2)

The problem was solved! Condor XC-Mini Plus key cutting machine can work as usual again.
Note: please remember to clean iron scraps on the machine in time when cutting keys.

Thanks to Xhorse.
Any questions please contact us.
https://www.xhorse.co.uk/